Frequently Asked Questions
What do I need to get started?
To get started we recommend that you purchase an OBDLink Bluetooth device and TuneECU software via the Google Play Store using an Android device. With these tools unit you can upload a custom calibration developed by DNK TuneWorks to your motorcycle.
Will updates also be free?
If there is a major change to the tune, mapping, or associated data with your tune that requires immediate attention, and updated file will be sent to you. For a period of fourteen (14) days after the initial sale, any additional changes, modifications or updates to refine the tune will be available to the primary customer.
Are there discounts or promotions available?
From time to time there may be promotions and discounts available.
I need a specialty tune. Can you create one?
Each and every tune is specially created for the customer and vehicle. Various modification combos are continuously tested and thus it is vitally important that your full mod list be known, so your tune can be tailored for you.
Does this affect my warranty?
Some items used and/or installed by DNK TuneWorks may void portions of your vehicle’s factory warranty. Some items may not be legal for “on highway use”. DNK TuneWorks makes no guarantees to the legality of any parts used for “on highway vehicles” and accepts no responsibility for compliance with the vehicle’s factory warranty. Resale, trading, or distribution of a tune not paired with the original vehicle is not warrantied or supported by DNK TuneWorks.
Is there any documentation and support for the tunes?
There is support available from DNK TuneWorks for a period of thirty (30) days after the initial purchase, any support and documentation past this period of time is up to the discretion of DNK TuneWorks.
What is the refund policy?
We accept refunds seven (7) calendar days after delivery of the product. After that, it is up to our discretion based on the circumstances surrounding the request.
Do you charge sales tax?
We currently only charge sales to orders being shipped to Virginia. Any others shipping to other states are not charged sales tax.