Spanaway, WA 98387
+1.360.504.6332
support@dnktuneworks.com

Frequently Asked Questions

What should I expect from a tune?

The tunes provided by DNK TuneWorks are the result of hours of testing and development in conjunction with customers and Triumph and Ducati enthusiasts and technicians to ensure the best and safest tune for modern Triumph and Ducati air and water-cooled engines from 2000 onward.

  • Increased redline specific to each model
  • Optimization of AFR on full throttle
  • Optimization of timing under full throttle
  • Greatly reduced deceleration popping entirely in all modes
  • Optimization of fueling based on Power Commander Maps and Dyno Testing
  • Recurved throttle mapping and rider modes for a more engaging experience
  • Optimized AFR in cruise and low throttle for driveability (no more stalling or snatch ever again)
  • Enable/Disable Secondary Air Injection 
  • Enable/Disable O2 Sensors
  • No more cold start/stalling issues
  • Remove power/throttle limiters on certain models
  • Speedometer correction on certain models
  • Enable Cruise Control on models with optional Cruise Control

What do I need to get started?

Given recent changes with the TuneECU installation and configuration, for novice or beginner customers and users, we recommend selecting the “mail-in” option for their ECUs. It will save you time, frustration, and money to allow our professional staff to provide this service and test that the tunes have been loaded and are working.

For advanced or DIY users, we recommend that you purchase an OBDLink Bluetooth LX, MX or MX+ device and TuneECU software via the Google Play Store using an Android device. With these tools unit you can upload a custom calibration developed by DNK TuneWorks to your motorcycle. 

For motorcycles which require the use of a cabled connection (pre-2016) please find an appropriate TuneECU-compatible adapter here.

How soon will I receive my tune?

We aim to turn around the development and delivery of your tune within 72 hours of the initial order.

Will updates also be free?

If there is a major change to the tune, mapping, or associated data with your tune that requires immediate attention, and updated file will be sent to you. For a period of fourteen (14) days after the initial sale, any additional changes, modifications or updates to refine the tune will be available to the primary customer.

Are there discounts or promotions available?

From time to time there may be promotions and discounts available.

I need a specialty tune. Can you create one?

Each and every tune is specially created for the customer and vehicle.  Various modification combos are continuously tested and thus it is vitally important that your full mod list be known, so your tune can be tailored for you.

Does this affect my warranty?

Some items used and/or installed by DNK TuneWorks may void portions of your vehicle’s factory warranty. Some items may not be legal for “on highway use”. DNK TuneWorks makes no guarantees to the legality of any parts used for “on highway vehicles” and accepts no responsibility for compliance with the vehicle’s factory warranty. Resale, trading, or distribution of a tune not paired with the original vehicle is not warrantied or supported by DNK TuneWorks.

Is there any documentation and support for the tunes?

There is support available from DNK TuneWorks for a period of thirty (30) days after the initial purchase, any support and documentation past this period of time is up to the discretion of DNK TuneWorks.

What is the refund policy?

We do not accept refunds after delivery of the product to the customer. It is up to our discretion based on the circumstances surrounding the request if a refund or other renumeraiton will be issued.

Do you charge sales tax?

We currently only charge sales to orders being shipped to Washington & Virginia. Any others shipping to other states are not charged sales tax.